Privacy policy

Privacy policy

Your privacy and trust are extremely important to us. The following data protection policy outlines the legal regulations about how we treat the information you submit through our online shop. Please read this policy thoroughly, even if the legal-speak is a bit boring at times!

In a nutshell, here's what we promise when it comes to the collection and use of your personal information…

When you place an order through our online shop, we ask for your billing and shipping information. This info includes your name, address, phone number, and email address.  

If you are a registered customer, your information will be electronically stored on our online shop platform for your convenience. No financial information is kept on our servers, as payments are only ever processed by PayPal or manual bank transfer.  

We will only use the information you give us to process your order or specific requests, and we will never sell, rent, or trade your data.

That's the short version, but it's not all you need to know. Keep reading for the longer, more official version of our data protection policy.

Data protection policy 

We process data collected during visits to our website in accordance with applicable data protection regulations. Your data will neither be published nor passed to third parties without authorization.

Handling of personal data 

Personal information is information that helps to identify a person, i.e. information that can be traced back to a person. This includes the name, email address or phone number. In some cases, we require personal data from you, namely:

for the order and its execution
for contacting us
for marketing activities (for example, sending the newsletter if you agree to receive it)

You can order from our online shop in two ways. You can register, in which case we ask you for various details in order to create your personalized account. By registering yourself as a customer, you can, for example, track your order to completion and make any necessary changes to your profile information (such as a change of address.) You can also place online orders without registering.

We collect, store, and process data for the duration of your purchase, as well as for any subsequent warranties, to prevent misuse of our website, and to inform you about orders, products, services, and offers. The transmitted personal data will be used only for the specific purpose for which they were provided to us.

Ordering and order processing

For your order, we need your correct name and complete address. We need your email address so we can confirm the order and communicate with you. Furthermore, you will receive, via your email address, your order and shipping confirmation.  

If necessary for completing your order, the name and address information that we collect from you may be given to third parties who act on our behalf, for example, the postal service. The transferred data may only be used by the recipient to perform their task. Any other use of the information is not allowed. Third parties to whom data is passed as part of required data processing are also subject to data protection regulations and are contractually bound to confidentiality.

Contacting us 

When you contact us (e.g. via a contact form or email), your information will be used for the purpose of processing the request and may be stored in the event of any required future communication.  

Newsletter 

The newsletter will inform you about us and our offers. If you want to receive the newsletter, we need you to provide at least one valid email address. The communicated data will be used to send the newsletter. For sending purposes, we give this information to third parties who act on our behalf. The transferred data may only be used by the recipient to perform their task. Any other use of the information is not allowed. Third parties to whom data is passed as part of required data processing are also subject to data protection regulations and are contractually bound to confidentiality.

When you sign up for the newsletter, we store your IP address and date of registration. This information is stored solely as evidence in the case that a third party misuses an email address and registers without the knowledge of the person who receives the newsletter.  

Data collection and processing over the internet

We, via our internet provider, collect data every time you visit our website (so-called server log files.) This data includes:

Name of requested web page, file, date and time of access, amount of data transferred, notification of successful retrieval, browser type and version, operating system of the user, referred URL (previously visited), IP address, and the requesting provider.

We use the log data only for statistical purposes, for the purpose of operation, security and the optimization of the website. Personal information cannot be derived. We reserve the right to check the log data at any time if there is reasonable suspicion of unlawful use.

Right to object or to revoke consent

You have a free right to information regarding the personal data stored about you and also a right to correction of incorrect data, blocking and deletion, insofar as this does not conflict with a legal obligation to retain data.

If you wish to receive information about your personal data or if you wish to have it corrected or deleted, or if you have further questions about the use of your personal data provided to us, please contact us at the address data specified above.

If you wish to contact us by e-mail, we would like to point out that the content of unencrypted e-mails can be viewed by third parties. We therefore recommend sending confidential information in encrypted form or by post.

Should we make other offers on the Internet in the future, the relevant conditions for the protection of personal data will be published here or in connection with the respective new offer.

Changes to this Privacy Policy:

By using our website, you consent to the use of data as described above. The data protection declaration is currently valid and dates from 11.12.2019. Due to current circumstances, such as an amendment to the Federal Data Protection Act, we will - if necessary - update this data protection declaration. In addition, the further development of our website or the implementation of new technologies may make it necessary to amend this data protection declaration. We reserve the right to change the data protection declaration at any time with effect for the future. We recommend that you review the current privacy policy from time to time.